Refund Policy

Last updated: May 1, 2026

We want you to be confident in your purchase. This policy explains when you can request a refund for a Zivro plan, and how to do so. By purchasing a plan you agree to these terms.

1. 7-day money-back guarantee

You may request a full refund within seven (7) days of your purchase, provided that you have used less than 10% of the included monthly request quota for that plan at the time of the request. For example:

  • Basic plan (100 requests/month): refundable if you have used fewer than 10 requests.
  • Pro plan (1,000 requests/month): refundable if you have used fewer than 100 requests.
  • Enterprise plan (1,000,000 requests/month): refundable if you have used fewer than 100,000 requests.

2. After the 7-day window

Refunds are not available after seven (7) days from the date of purchase, or once you have exceeded the 10% usage threshold, whichever comes first. Each purchase grants 30 days of access; if you choose not to renew at the end of the period, no further charges apply.

3. Exceptions — full refund regardless of usage

You are entitled to a full refund within 30 days of purchase if:

  • The Service was unavailable for more than 24 consecutive hours due to a fault on our side;
  • Your payment was processed in error or duplicated by SafePay;
  • Your account was suspended by us in error.

4. How to request a refund

Email [YOUR CONTACT EMAIL] with:

  • Subject line: Refund request
  • Your account email address;
  • The SafePay order ID or payment date;
  • The reason for the request.

We acknowledge requests within 2 business days and resolve them within 5–7 business days of receipt.

5. How refunds are issued

Approved refunds are issued to the original payment method via SafePay. Settlement to your card or bank account typically takes 5–10 business days, depending on your card-issuing bank. We are not responsible for delays caused by your bank.

6. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first at [YOUR CONTACT EMAIL] before initiating a chargeback with your bank. Most issues can be resolved within a few business days. Filing a chargeback without contacting us first may result in your account being suspended pending review.

7. Non-refundable items

The following are not eligible for refunds:

  • Custom or enterprise plans negotiated separately, unless their contract states otherwise;
  • Add-ons or one-time purchases (if any);
  • Transaction fees retained by SafePay or the card-issuing bank;
  • Plans cancelled or suspended due to a violation of our Terms of Service.

8. Contact

Questions about a refund? Email [YOUR CONTACT EMAIL]. We respond to every refund inquiry — even ones we ultimately can’t honour.